Terms of Service

These Terms of Service ("Terms") govern access to and use of the Zyfer AI Employee platform at portal.zyfer.ai (the "Service"), operated by Zyfer Digital Systems Private Limited (CIN: U62011TN2026PTC195598), a company incorporated under the Companies Act, 2013 with the Government of India, Ministry of Corporate Affairs ("Zyfer", "we", "us"). By creating an account or using the Service, you, and the organisation you represent ("Customer", "you"), agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Zyfer provides a platform for configuring, deploying, and managing AI-driven "AI Employees" that conduct voice calls and related workflows (e.g. customer experience and HR interview coordination) on your behalf, using third-party conversational-AI and telephony infrastructure. Features, plans, and included usage (e.g. call minutes, number of AI Employees, phone numbers) are described on the Service and may change with notice.

• You must provide accurate registration information and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must be authorised to act on behalf of the organisation you register, and the organisation must be lawfully able to enter into these Terms.
• We may require identity/business verification (e.g. KYC documents) before activating certain features.

• Paid plans are billed in advance on a recurring cycle as described at checkout. Prices are in INR and exclude applicable taxes (e.g. GST) unless stated otherwise.
• Call-minute credits included in your plan reset each billing cycle as described in your plan; unused credits do not roll over unless your plan states otherwise.
• Plan upgrades/downgrades requested via the Service take effect from your next billing cycle following admin approval, as described in the Subscription section of the portal.
• Fees are non-refundable except as required by law or expressly stated otherwise. Failure to pay may result in suspension of phone numbers, AI Employees, or the account.
• Payments are processed by Razorpay and/or Dodo Payments. Your use of those payment methods is also subject to their respective terms.

You agree not to use the Service to:

• Make unsolicited, fraudulent, deceptive, or harassing calls, or otherwise violate applicable telecom, consumer-protection, or anti-spam laws (including India's TRAI/DND regulations);
• Impersonate any person or misrepresent your affiliation;
• Upload or process data you do not have the lawful right to use, including third-party personal data without appropriate consent;
• Reverse-engineer, resell, or sublicense the Service except as expressly permitted;
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure;
• Use the Service in violation of any applicable law or regulation.

We may suspend or terminate access for violations of this section, with or without notice depending on severity.

You retain ownership of the data you submit to the Service (organisation information, documents, call configurations, panelist information, etc. — "Customer Data"). You grant us a licence to process Customer Data solely to provide and improve the Service, as described in our Privacy Policy. You represent that you have all necessary rights and consents to submit Customer Data, including consents from interview panelists whose calendars you connect and from individuals contacted by your AI Employees.

The Service relies on third-party subprocessors, including a voice-AI processor, Google Cloud Platform (hosting), n8n (workflow automation), Google/Microsoft (calendar integrations you authorise), and payment processors. We are not responsible for the availability or acts/omissions of these third parties, though we select and monitor them as part of operating the Service.

The Service, including its software, design, and underlying technology, is owned by Zyfer and its licensors and is protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding except as necessary to use the Service.

Each party agrees to protect the other's confidential information with the same degree of care it uses for its own confidential information (and no less than reasonable care), and to use it only as necessary to perform under these Terms.

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that ai-generated call outcomes will be accurate or achieve any particular result.

To the maximum extent permitted by law, Zyfer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Service. Our aggregate liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

You agree to indemnify and hold Zyfer harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your Customer Data, or your use of the Service in violation of applicable law.

You may stop using the Service and request account closure at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or as needed to comply with law. Upon termination, your right to use the Service ceases; certain provisions (e.g. payment obligations, confidentiality, limitation of liability) survive termination.

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to applicable law, the courts of Chennai, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

Questions about these Terms? Email legal@zyfer.ai or write to G1, #4/608, V.O.C. Street, Desk # 223, Kottivakkam, Tiruvanmiyur, Chennai City Corporation, Chennai- 600041, Tamil Nadu.